"Wise technology support, for your business needs."

Frequently Asked Questions

How can Solomon Technology respond faster than my normal IT person?

As a part of our support service to clients, we provide an integrated network monitoring application that tracks all servers and workstations. It means that we are immediately alerted when problems occur, we then promptly call you or send a report about the detected issue and request authorization to proceed with the suggested fix. As such we resolve the majority of detected issues remotely, this beats having to call your IT guy and wait for them to come on-site, then try to figure out what went wrong and then leaving to return with the parts they need.

My company already has an IT department but we are swamped with user requests. How can Solomon Technology help us?

Organizations with dedicated internal support resources, can contact us to assist with user support requests or specific parts of their technology portfolios, hence allowing their internal support resources to focus on the core tasks that are critical to their businesses. For multinational companies that obtain support internationally, we can also offer a local and on-site presence for user support.

How can Solomon Technology save my company time and money?

We can help your company save on its technology costs in a number of ways. Firstly, our “one flat monthly fee policy” means that you have a predictable and affordable IT budget, unlike the surprises of traditional IT service providers, who charge you exorbitant fees by the hour. This also reduces the HR overhead costs, associated with hiring an in-house IT Technician. Also by minimizing downtime, improving productivity and helping clients to get more mileage out of their technology investment, long term savings will be achieved.

Do you place a limit on the number of hours/service calls we are entitled to on a monthly basis?

We do not place a cap on the number of support calls or hours spent delivering the support services outlined in the SLA package selected, we do not believe in punishing our clients for the problems they experience with their technology. Our goal is to minimize our clients’ issues and keep them as stable as possible.